Frequently Asked Questions

It's easy. You can sign up for an account through our online registration.

Business customers will be asked to provide business information and a state-issued Resale Certificate (if applicable). Personal customers can create an account to shop at retail pricing.
If you need help, please reach out to our customer service team through our Help Center.

It's easy! You can login from any page of our site via the login and password fields in the upper right-hand corner. Tip: You need to be logged in to ssactivewear.com to view pricing or to place an order.

You can reset your password by clicking on "Login" on the top right-hand corner of the website. A "Forget Password" option will be listed under the sign-in screen. You can also navigate to "Resources" and select the "Help Center" where you'll find "Forgot Password." Enter your email address and hit "Submit." Shortly after submitting your request, you'll receive an email containing a 6 digit verification code. Click on the link to enter the Verification code and reset your password. Now you can reset your password. You can also change your password on your "My Account" page.

If you don't get an email within 10 minutes of sending your request, first check that you're indeed receiving emails. Also, look in your spam or junk folders for email. If you still haven't received your temporary password email, call us at (800)-523-2155, ext. 6874.

Simply click the "Sign Out" button in our site's top navigation bar.

We offer consistent pricing with no minimum order requirements.

Business customers receive wholesale pricing, while personal users shop at retail pricing. Prices are based on the rates in effect at the time your order ships and are subject to change without notice.

No, we do not have minimum piece requirements.

Business customers receive case pricing regardless of order size. Personal customers purchase at retail pricing. All pricing is based on rates in effect at the time your order ships and is subject to change without notice.

Discounted samples are available to S&S business customers and can be requested through the Product Samples page on our website.

Enjoy 50% off S&S owned brands including Tultex, AllPro, CORE365, TEAM 365, Harriton, Devon & Jones, and North End. All other brands are 25% off. Additional conditions apply.

Samples are intended for product evaluation prior to resale or decoration and are not available for personal use. Visit the Product Samples page for more information.

Yes. Blind shipping is available for business customers. To use this feature, select the "Ship Blind" option during checkout before completing your order.

Glad you asked! Visit our Marketing section to use the many resources we've created to help you market your business. Here are just a few of the things you can do: Order custom or generic catalogs, build your own flyers, design virtual proofs, get a custom or generic link to our website, or download images from our Image Library.

Yes. Payment options differ for business and personal customers.
Personal users can place orders using a credit, debit, or prepaid card. Business customers may qualify for additional payment options, including Net Terms, subject to credit approval.

eCheck: We accept electronic check or ACH payments from all major issuing banks. You can securely save your banking information for future orders. A cash discount applies when paying via ACH.
Credit/Debit and Prepaid Cards: We accept American Express, Discover, Visa, and MasterCard. Credit/Debit Card Pricing applies when paying by card and does not reflect a cash discount.
Net Terms: Net Terms are available to qualified business customers with established credit. Terms are net from invoice date and payable via check, ACH, or electronic check. A finance charge of 1.5% per month (18% annually) applies to past-due balances. We reserve the right to revoke credit terms.

Yes. Business customers can pay invoices online by navigating to "Pay Invoices" under "Resources" or "My Account."
You can pay using ACH, credit, debit, or prepaid card. If paying by card, the total will reflect Credit/Debit Card Pricing.

AutoPay is available to business customers as a convenient way to automate invoice payments.
When enrolled, your saved payment method will be automatically charged each week for invoices due through Thursday of that week. You'll receive a confirmation email each time a payment is processed.
You can enroll or unenroll in AutoPay at any time from the Payment Methods or Pay Invoices pages in your account.

Yes. Business customers can schedule payments using saved payment methods for added flexibility and control.
Scheduled payments allow you to choose a future date, up to 60 days in advance, to pay outstanding invoices. You'll receive confirmation emails when a payment is scheduled, modified, canceled, or processed.
To schedule a payment, visit the Pay Invoices page. All invoices selected for a Scheduled Payment will show as "Scheduled" on your Account Statement.

Yes. We offer business customers free ground shipping on orders over $200 shipped within the continental United States. Ninja Transfers count toward the $200 minimum. Please note that this offer excludes Oakley 34L Kitchen Sink Backpack (92060AODM).

Yes. Flex Express (FedEx Hold at Location) is available for business customers.
This allows you to ship your order to a FedEx pickup location in the Continental United States instead of your office or distribution center for a flat rate of $9.99 on qualifying shipments.

If you place your order by the distribution center cutoff time displayed on the website product page, we'll ship your order that same day. You can also learn your shipping time by entering your zip code on our Shipping Coverage page.

The flat rate freight fee of $7.50 applies exclusively to orders that qualify for free freight (over $200), but where a portion of the order contains non-stock drop ship skus with a value of less than $100. This will be measured per shipment, per vendor, per distribution center. Here are four scenario's that help explain the logic. Learn more.

Yes, but don't delay! After you've placed a web order, you have a 10-minute window to either cancel or edit your order. Navigate to "Resources" and "My Account," and click on "Order History." There, you can select the option to cancel your order. If you choose to edit an order, you would have to cancel it first and have the option to place the items back into your cart. Then, you can edit quantities or add more items before placing your order again. Watch this quick how-to video for a demo. You can also access the page to cancel/edit your order through the order confirmation email you've been sent once placing the order. At the bottom of the email, you'll find info on how much time you have left to make any changes.

An AVS (Address Verification System) mismatch occurs when the billing information entered into the checkout form does not match the information on file with the bank for that card. Although your bank has confirmed that you have sufficient funds, our system has chosen not to take them. This is done to prevent fraudulent orders.
When you submit an order, the bank places an authorization hold for the charge amount on your account. In the event of an AVS mismatch, this authorization will NOT be captured by our system, and the PENDING charge you see on your online banking will disappear in 1-3 days.

How do I fix it?
To avoid AVS mismatch errors at checkout, please make sure to enter your billing information exactly as it appears on your bank billing statement.
I'm sure it's correct, what now?
If you're 100% sure the billing information is correct, your bank may be declining the transaction because it's being routed through one of our international merchant processors. You'll have to call your bank and let them know this is a legitimate transaction before trying again.

Inventory reservation (backorders) is available through our Customer Service team to help ensure incoming stock availability for business customers.
Business customers can contact our team via chat, phone, or email to reserve out-of-stock items. When inventory becomes available, you'll receive a notification to complete your order. Learn more here.

S&S customers are considered taxable until they provide a properly completed resale/exemption certificate and/or state sales tax license as required by state law. S&S customers can upload resale/exemption certificates online directly from their S&S web account by clicking "Manage Resale Certificates." Need help? Reach us at [email protected].

Customers who are shipping orders to states other than where they are registered may be subject to sales tax being charged on their orders. Please send a request to review if you can be made exempt for your ship to state to [email protected].

Restock fees will be waived for returns under $1,000 that are processed through our online portal. A label will be provided to return your goods to the nearest location that stocks those goods. Orders $1,000 or more will be subject to a 20% restocking fee and customers are responsible for return shipping costs.

"Country of Origin" refers to the country where a product is manufactured. To view this information, visit any product page and click on the "Country of Origin" link located beneath the product photos. Please note: Country of Origin information is subject to change at any time.

The Responsible Sourcing page is your single destination for S&S Activewear product-compliance and ethical-sourcing information. Here you'll find our Fair Labor Association details, Codes of Conduct, CPSIA resources (including required documentation), California Proposition 65 guidance, CTPAT, and Whistleblowing information—all in one place.

We are! Take a look at our Tradeshows page for our upcoming schedule.

The Digital Packing Slip is a QR-enabled feature included on every S&S shipping box. Simply scan the QR code with your mobile device to instantly view the box-level packing slip, showing exactly what is inside that specific carton — no app required.

A paper packing slip will still be included inside each shipment; the digital version is an added convenience for faster visibility and easier inventory check-in.

You can also use the tool to submit packaging feedback (such as box quality or carrier-related damage). However, submitting feedback does not create a formal claim. For product damage, shortages, shipment issues, or any other order-related claims, please continue to use the standard claims process.

For additional questions, please contact your S&S Sales Representative or Customer Service at (800) 523-2155.